Valley Medical Laboratories - Okanagan


 

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Frequently Asked Questions


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DAP Accreditation Certificates


Valley Medical Laboratories
105-537 Leon Ave
Kelowna, B.C.
V1Y 6J5
Phone:
(250) 763-4813
Fax:
(250) 862-2843
Email:
info@vmlabs.ca
 


To Our Patients

Our caring team of highly trained professionals is here to ensure your doctor receives quality, timely diagnostic information, and that you are comfortable while your tests are performed quickly and efficiently.

Please bring your Care Card whenever you come to the lab.

Location Finder
13 convenient locations in Kelowna, Vernon, Lumby, Penticton and Osoyoos. Just click “Location Finder” to locate the Lab closest to you, including address, phone and fax contacts and hours of operation.


My E Health
Valley Medical Laboratories is pleased to offer our patients direct access to their test results free of charge via my ehealth. This service, managed by Excelleris Technologies, a trusted service provider to Health Care in B.C., offers a fast and secure method for people registered with my ehealth to receive their lab test results online as soon as the results are released from the laboratory.

Click HERE to access the my ehealth website that will allow you to register online, or if already registered to see your test results.

Patient Instructions for lab tests

Tests with Special Requirements or Limited by Location

Urea Breath Test Information for Patients

Semen Analysis Instructions

On-Demand HIV Requisition

On-Demand HIV Testing Patient Information

Microbiology Samples Drop Off Info

Patient Transportation Options

VML Privacy and Confidentiality


How Do I Pay My Bill?


There are a number of ways that you can pay for your tests that are not covered by the Medical Services Plan:
  1. In Person: At time of your testing at any lab location.

    • Payment Methods: Cash/ Cheque/ Credit Card (VISA & Mastercard only- no American Express). There are no Debit payments accepted at lab locations other than 537 Leon Avenue, Kelowna.

  2. In Person (after receiving invoice by mail):
    • Please come to Suite 222 - 537 Leon Avenue, Kelowna, B.C.

    • Payment Methods: Cash/Credit Card (VISA & Mastercard only- no American Express)/Debit Card

  3. By Telephone: 250-763-4813 (please ask for Billing Department) or Extension 1128

    • Payment Methods: Credit Card (VISA & Mastercard only- no American Express) only.

  4. By Mail:Please make cheque out to Okanagan Pathology Group, then send to:

    • Billing Department,
      Valley Medical Laboratories - Main Office, #105- 537 Leon Avenue,
      Kelowna, B.C. V1Y 6J5



Valley Medical Laboratories
proudly serving the Okanagan Valley since 1969


FAQ’s
Click "FAQ's" text link for answers to our most Frequently Asked Questions.


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