Frequently Asked Questions
1. What is fasting?
requires the patient to go without anything to eat, drink, chew
(i.e. gum) or smoke, except plain water for a specified amount of
long do I need to fast?
Most tests require fasting for 12 Ė 14hrs.
3. Can I have coffee or tea when Iím fasting?
No, only plain water.
If I am having fasting tests, what do I do about prescribed
medications or vitamins that I am taking?
A: It is best to check with the doctor that
ordered the fasting tests, as it will depend on the medications and
the tests. It is best to wait until after your tests are done to
take your morning dose of any medication. If you are supposed to
take an evening dose, it should be taken no later than 10 pm, and
only with water.
How long will it take for my doctor to receive my results?
Tests done by us are generally available
to your doctor within two business days.
6. Can I have a copy of my results?
We encourage patients to register with myehealth to be able to view their results.
I need to make an appointment?
All of our locations provide services to
patient on a walk in basis. There are few tests that actually
require an appointment and your physician will usually let you know
if that is the case.
do I need my care card every time?
Your care card is a source of
identification. Having your care card available saves you time at
the lab, and prevents errors such as people with the same name etc.
you part of Interior Health?
No. We are a private medical laboratory
that contracts with the BC Medical Plan to do the tests requested by
Why do I sometimes wait a long time to have my blood work collected?
We are a walk in service thus are never certain what the patient
volume will be. However the busiest times are the early morning,
which are best avoided.
11. Why do I have to pay for some of my
tests? eg. PSA?
The medical services plan (MSP) governs what tests covered, and
which tests must be paid privately.
12. How come some people get called in before me
even though I was here first?
Some tests require multiple samples over a
period of time. If someone is returning for their next sample it may
appear that they jumped ahead of you, but in fact they started well
13. Are you open on the weekend?
No. If you require testing on the
weekend we recommend you go to the hospital laboratory.
14. Do I get in faster if I am fasting?
No. The majority of our patients in
the morning are fasting.
doesnít the doctor give me the information I need?
There are thousands of lab tests, some
with special testing requirements that occasionally change.
Your doctor may not be aware of these changes.
16. Why did the doctor order this test?
Your doctor is the only one that can
accurately answer this question.
17. What are these tests?
We are able to tell you the name of the
tests you are getting done, but not why. There are always a variety
of reasons why a doctor orders lab tests.
18. What do they mean in relation to me?
If you have questions regarding your tests
you must have that conversation with your doctor.
I phone the lab and get my results?
No. We recommend contacting your
doctor for your results.
How do I arrange to get on the home collection list?
Our costly house call program is a free service we provide to a very
limited clientele, with specific requirements. It is for patients
that are completely incapacitated. We need to receive a requisition
from the doctor stating that a house call collection is required. We
are unable to accept patients that are having transportation issues.